Refund policy – Hikar – IIoT

Refund policy

  1. Home
  2. Refund policy

Refund policy

Last Updated: [2023-10-01]

Refund Eligibility

Hikar IIoT is committed to providing a transparent and fair refund policy for users of our online payment gateway for service subscription. This policy outlines the circumstances in which refunds may be issued. By using our service, you agree to the terms of this refund policy.

Subscription Refunds

  1. Cancellation within Trial Period: If you cancel your subscription within the specified trial period, you are eligible for a full refund of any subscription fees paid.
  2. Monthly Subscriptions: For monthly subscription plans, you can request a refund within the first 7 days from the subscription start date if you are not satisfied with our service. We will issue a full refund for the current month’s subscription fee.
  3. Annual Subscriptions: For annual subscription plans, you can request a refund within the first 30 days from the subscription start date. We will issue a pro-rata refund for the remaining unused months of your annual subscription.

Refund Process

To request a refund, please contact our customer support team at cs@hikartech.in OR +91 88665 62660. Please provide your account details, including the subscription type, start date, and reason for the refund request.

Non-Refundable Items

Please note that certain items are non-refundable:

  1. Usage Charges: Charges incurred based on the usage of our services (e.g., data usage, overage fees) are non-refundable.
  2. One-Time Payments: Any one-time payments or fees for additional services beyond the subscription are non-refundable.
  3. Refunds after Trial Period: Refunds will not be issued for subscription cancellations or requests made after the specified trial or refund period.

Refund Processing Time

Refunds will be processed within [Insert Number] business days from the date the refund request is approved. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with the refund process, please contact us at https://hikartech.com.